2 min read
When you're working to tight project deadlines, waiting days for an answer isn't an option.
Whether you need help with software configuration, licensing, troubleshooting or workflow optimization, delays can quickly impact productivity. That’s why Geoactive’s technical support team stay with each query until it’s resolved, focusing on delivering fast, practical, and knowledgeable assistance to users of Interactive Petrophysics (IP), Interactive Correlations (IC), and DecomX.
How quickly does Geoactive support respond?
Our support team is focused on delivering fast, knowledgeable, and effective assistance whenever our customers need it, with 97% of tickets answered within one hour.
Across thousands of support interactions, over 3000 in 2026, several themes emerge repeatedly:
- Rapid response times, often within minutes
- Expert guidance from knowledgeable specialists
- Practical solutions and clear instructions
- Proactive follow-up until issues are resolved
- Seamless support through email, Teams and live sessions
- A genuine commitment to customer success
How To Contact Geoactive support?
You can reach the Geoactive support team by email, Teams, or via a live session. Contact support
The Geoactive Global Support Team is available 27/7 for customers around the world.
What Do Customers Say About Geoactive Support?
Recent customer feedback consistently highlights the responsiveness, expertise and professionalism of the Geoactive support team. Customers frequently describe our support as "excellent", "outstanding" and "superb".
One customer commented:
"IP is a very useful software, but what truly stands out is the support. The responses are very fast, and the guidance provided is excellent."
Another described Geoactive's service as:
"The best and most responsive software support I have had on any platform in years."
At Geoactive, we believe great software should be backed by exceptional people. That's why providing clear, expert and responsive support remains a core part of how we help our customers translate their experience into confidence and value. For us, support is about helping experts stay productive, make confident decisions and get the most value from their software.
Who Is on The Geoactive Support Team?
Our support team consists of experienced professionals with geoscience backgrounds and extensive knowledge of the Geoactive software portfolio. As well as ongoing training, they also work closely with the Product Development and Software Product Expert teams to deliver effective technical guidance, product support, and issue resolution.
Fuziana Rosalli - Global Customer Support Manager
With more than 15 years of experience in software technical support across Asia Pacific and the Middle East, Fuziana Rozalli is passionate about helping customers achieve success with software applications. Holding a Bachelor of Science (Applied Geology) from Curtin University of Technology, she has built her career around understanding customer needs, solving technical challenges, and ensuring customers receive the guidance and support they need to reach their goals.
When she's not supporting customers, Fuziana can usually be found pursuing her latest interest, which often changes depending on whatever has sparked her curiosity at the time. Right now, she's on a mission to perfect a homemade sourdough loaf. Much like troubleshooting software issues, it turns out that bread making also requires patience, persistence, and a bit of experimentation!