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At Geoactive we deliver subsurface interpretation software designed to help geoascientists, petrophysicists and subsurface teams work more effectively with their data. But software alone isn’t a solution. Our support team adds real-time collaboration to deliver value and confidence to your subsurface interpretations. Whether you’re analyzing a single well, or managing a full decommissioning campaign, we help you work smarter, faster and more effectively.
Our support specialists work closely with product experts, software development and Quality Assurance teams across our industry leading tools, including Interactive Petrophysics (IP), Interactive Correlations (IC), DecomX, and Alternative Earth. This close collaboration enables issues to be investigated quickly, product questions to be answered accurately, and customer feedback to be communicated directly to the teams responsible for ongoing product development.
What Technical Support Does Geoactive Provide?
Geoactive supports customers across every stage of software use, from initial installation through to advanced interpretation workflows.
Our team regularly assists with:
- Licence requests
- Software installations
- Complex petrophysical workflows
- Advanced interpretation challenges
- Practical guidance on functionality and features
- Troubleshooting
- Fast responses when time matters most
- Direct access to experienced technical specialists
- Clear, practical advice that solves real problems
- Ongoing follow-up until a resolution is found
- Personal support delivered by people who understand the industry
When technical issues arise, our customers are looking for the confidence to keep projects moving, meet deadlines and make decisions with certainty. That's where Geoactive's technical support team makes the difference.
What Customers Say
Recent customer feedback consistently highlights responsiveness, expertise and professionalism of the Geoactive support team:
Customers regularly describe our support as:
"The best and most responsive software support I have had on any platform in years."
"The responses are very fast, and the guidance provided is excellent."
"The support team always responds quickly and provides solutions immediately."
While we're proud of our response times, with 97% of tickets answered within one hour, 47% of tickets solved within one day, and 69% of tickets solved within one week, what matters most is the outcome. Our goal is to help geoscientists, petrophysicists and subsurface teams stay productive, overcome challenges and get maximum value from their software.
Because great support means providing the expertise, guidance and reassurance that help customers work with confidence.
Support From People Who Understand Your Work
Our team consists of experienced support professionals with geoscience backgrounds and extensive knowledge of the Geoactive software portfolio. Through ongoing training and close collaboration with our Product Development and Software Product Expert teams, we deliver effective technical guidance, product support and issue resolution.
Customers consistently give positive feedback on our responsiveness, professionalism and technical expertise. We help clients maximise the value of their Geoactive solutions while building strong, long-term partnerships.
How can I contact Geoactive support?
Geoactive's dedicated Global Customer Support Team is available 24/7 and provides timely, professional technical support to our global customer base.
You can talk to the Geoactive support team by email, Teams or via a live session. Contact Support.
Fuziana Rosalli - Global Customer Support Manager
With more than 15 years of experience in software technical support across Asia Pacific and the Middle East, Fuziana Rozalli is passionate about helping customers achieve success with software applications. Holding a Bachelor of Science (Applied Geology) from Curtin University of Technology, she has built her career around understanding customer needs, solving technical challenges, and ensuring customers receive the guidance and support they need to reach their goals.
When she's not supporting customers, Fuziana can usually be found pursuing her latest interest, which often changes depending on whatever has sparked her curiosity at the time. Right now, she's on a mission to perfect a homemade sourdough loaf. Much like troubleshooting software issues, it turns out that bread making also requires patience, persistence, and a bit of experimentation!